Last Updated: January 2026
This Privacy Policy explains how Digibooking (“we,” “our,” “us”) collects, uses, protects, and shares information when you visit our website, use our mobile applications, or interact with our services (together, “Services”). By accessing our Services, you agree to this Privacy Policy.
1. Information We Collect
We collect different categories of data to operate our Services effectively:
1.1 Information You Provide
- Account details (name, email, password)
- Identification documents (ID card, passport)
- Contact details (phone number, address)
- Booking information (travel dates, preferences)
- Payment details (cardholder name, masked card number)
- Support requests and messages
1.2 Automatically Collected Data
- IP address and device information
- Log data (pages viewed, time spent, errors)
- Cookies and tracking identifiers
- Browser and session information
- Approximate geolocation (city-level)
1.3 Information From Third-Party Partners
- Payment gateways
- Travel suppliers (ferries, hotels, agencies)
- Marketing partners
- Identity verification providers
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2. How We Use Your Information
We use your information for:
- Creating and managing user accounts
- Processing bookings, payments, and confirmations
- Personalizing the user experience
- Customer support and communication
- Marketing and promotional messages (with consent)
- Fraud prevention and security monitoring
- Compliance with legal and regulatory requirements
- Service analytics and product improvement
3. Cookies & Tracking Technologies
We use cookies and similar tools to:
- Maintain sessions
- Analyze website performance
- Remember user preferences
- Deliver personalized offers
Users may disable cookies in browser settings, but some features may become limited.
4. Sharing of Information
We may share data with:
- Maritime companies and hotels (for booking fulfilment)
- Payment processors
- Technical service providers (hosting, analytics, CRM)
- Government authorities when legally required
- Business partners (only when necessary for service delivery)
We do not sell personal data.
5. International Transfers
If data is transferred outside Algeria, we apply:
- Standard contractual clauses
- Security safeguards
- Compliance with ANPDP and international standards
6. Data Security
We implement multiple layers of protection:
- Encryption in transit and at rest
- Access control and identity verification
- Firewalls and intrusion detection
- Regular audits and monitoring
- Staff confidentiality training
No system is 100% secure, but we apply industry best practices to minimize risks.
7. Your Privacy Rights
Depending on regulations, you may:
- Access your data
- Correct inaccurate information
- Request deletion
- Limit or object to processing
- Download your data (data portability)
- Withdraw consent at any time
Requests can be sent to privacy@digibooking.dz.
8. Data Retention
We keep data only as long as needed:
- Account data: active period + 5 years
- Bookings and invoices: legal requirement period
- Marketing data: 3 years
- Technical logs: 6 to 24 months
9. Children’s Privacy
Our Services are not intended for minors under 16.
We do not knowingly collect children’s data without parental consent.
10. Third-Party Links
Our website may contain links to external sites. We are not responsible for their privacy practices.
11. Updates to This Policy
We may update this policy due to:
- Legal changes
- New features
- Security improvements
We will notify users of any major updates.
12. Contact Us
For any question or request:
📧 privacy@digibooking.dz