Refund Policy

Last updated: 27/11/2025

We want you to be fully satisfied with your experience using our services. This Refund Policy explains when refunds may be granted, how refund requests are evaluated, and the conditions that apply.

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1. General Policy

Our services may include digital products, subscriptions, online tools, or other paid features. Because of the nature of digital products and SaaS services, refunds are granted only under specific circumstances outlined below.

We encourage users to contact our support team for any issues before requesting a refund. Most concerns can be resolved quickly.

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2. Eligibility for Refunds

A refund may be granted if one or more of the following conditions are met:

2.1 Service Not Delivered

You paid for a service or subscription, but:

• You did not receive access to the product.
• Your account setup failed due to a system error.
• A purchased feature was not activated on your account.

In such cases, we will verify the issue and issue a full refund if confirmed.

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2.2 Technical Issues

You experienced a critical, unresolvable technical problem directly caused by us that:

• Prevents the use of the core features of the service.
• Cannot be fixed by our support team within a reasonable time.

If the issue is confirmed and cannot be resolved, you may be eligible for a full or partial refund.

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2.3 Duplicate Payments

If you were charged twice for the same service due to:

• A system billing error
• A repeated transaction request

We will issue a full refund for the duplicated charge.

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2.4 Unauthorized Transactions

If you notice a payment you did not authorize:

• You must notify us immediately.
• We may request verification information.
• After investigation, unauthorized charges will be refunded.

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3. Non-Refundable Situations

Refunds will not be granted in the following cases:

3.1 Change of Mind

Refunds cannot be issued simply because you:

• No longer need the service
• Decided not to use it
• Purchased it by mistake but already accessed it

Digital products and SaaS access cannot be “returned,” so usage counts as consumption.

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3.2 Misuse or Violation

No refunds will be issued if:

• Your account was suspended due to violating our Terms of Use.
• You intentionally misused the service or caused damage.

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3.3 Completed or Consumed Services

If you already used the service (e.g., generated data, downloaded digital content, used paid credits), the service is considered consumed and is non-refundable.

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3.4 Third-Party Services

Payments involving third parties (such as domain providers, cloud services, partner platforms) are subject to their own refund policies.

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4. Subscription Renewals

4.1 Automatic Renewals

If your plan renews automatically:

• Refunds for renewal charges will not be granted if the service was already used during the new billing cycle.
• If no usage occurred after renewal, you may request a review within 48 hours.

4.2 Cancellation

You may cancel your subscription anytime:

• Your plan remains active until the end of the billing cycle.
• Canceling does not automatically grant a refund.

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5. Refund Request Process

To request a refund:

1. Contact support at \[insert email/contact link\]

2. Include:

• Your full name
• Email used for purchase
• Transaction ID or invoice
• Description of the issue
• Any screenshots or supporting evidence

3. Our team will review your request within 5 to 7 business days.

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6. Refund Method

Approved refunds are:

• Issued to the original payment method
• Processed within 7–14 business days, depending on your bank/payment provider

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7. Chargebacks

Initiating a chargeback without contacting us first may:

• Result in account suspension
• Delay the refund process
• Require additional verification

We strongly recommend contacting support before opening a dispute.

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8. Contact Information

For questions or refund assistance, contact us at:

📧 support@digibooking.dz

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